Cloud... really?

So I go to log on WebIDE this morning and get the following : 

Seriously, what am I meant to do about this? With on-prem, you've got a BASIS team that you can go and bother, a manager to bother if they're getting slow, and your PM / SDM can go and bang some heads together to get things done...

Now, I'm at the mercy of some behemoth organisation, who may or may not have my back in prioritising fixing this. 

One of the selling points of Cloud was that the infrastructure is handled by someone else, but it's hard to swallow that, when I get the above!

Which leads me to another thing... your business doesn't get a say in downtime. I guess with fail-overs etc, your cloud provider can do a good job of maintenance on one box, whilst you're being served by another, so you'd never have any downtime. In the case where this is unavoidable, the BASIS guys would talk to the Business and find an agreeable time to do it. With Cloud, the Business has no say? Doesn't sound that great!

Anyway, fortunately I've got some backend oData services to build, so I can wait for Cloud to be ready, but otherwise, I'm in the position of saying "Sorry Business, I can't work on it today" and there's nothing we can do about it!?